Privacy Policy

1. Maloba ya ebandeli

Foodfy ("Compagnie", "biso", "ya biso", "biso") ezwi mokano ya kobatela bomoto mpe bokengi ya makambo na yo. Politiki oyo ya kobatela makambo ya moto ye moko elimboli ndenge nini tosangisi, tosalelaka, tobimisaka, tobombaka, mpe tobatelaka ba données na yo ntango ozali kosala interaction na plateforme ya Foodfy, bakisa mpe site internet na biso na foodfy.ai, ba applications mobiles, ba API, ba tableaux de bord ya ba commerçants, ba services ya AI, réseau ya livraison ya drone, mpe ba services mpe ba fonctionnalités nionso oyo etali yango (na lisanga, "Plateforme").

This Privacy Policy applies to all users of the Platform worldwide, including Customers, Business Partners, Delivery Partners, Territory Partners, Corporate Account administrators and employees, Investors, Influencers, NutriLife users, and visitors. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Foodfy esalaka na mikili 250+. Mibeko ya sikisiki ya kobatela ba données oyo etali yo ekoki kokesana na kotalela esika ozali. Soki mibeko ya mboka ebatelaka mingi koleka Mibeko oyo ya kobatela makambo ya moto ye moko, mibeko ya mboka nde ezali kolonga. Mabongisi ya etuka ya kobakisa elakisami na bozindo na Eteni ya 16.

2. Contrôleur ya ba données

Foodfy ezali contrôleur ya ba données oyo azali responsable ya ba données personnelles na yo oyo esalemi na nzela ya Plateforme, longola se soki elobami ndenge mosusu. Mpo na Foodfy mpo na mosala (Ba comptes ya entreprise), ebongiseli oyo ekomisaka nkombo esalaka lokola contrôleur ya ba données mpo na ba données personnelles ya mosali, mpe Foodfy esalaka lokola processeur ya ba données na kombo na bango.

Mpo na mituna mpo na kobatela ba données, okoki kokutana na Mokambi na biso ya bobateli ba données na:

Email na nzela ya email: [email protected]
Postal Address: Foodfy, Mokambi ya bobateli ba données, ekoki kozwama na bosengi na nzela ya [email protected]

3. Basango oyo Tosangisi

We collect different categories of personal data depending on how you interact with the Platform and which services you use.

3.1 Basaleli banso

Basango ya Compte: Nkombo mobimba, adresi ya email, nimero ya telefone, mokolo ya mbotama, fɔtɔ́ ya profil, mpe mot de passe chiffré.
Ba Données ya Authentification: Ba credentiels ya bokɔti, basekele ya bondimi ya makambo mibale mpe ba code ya bozongisi, bilembo ya API, mpe bilembo ya session.
Ba Données ya Appareil na Technique: Lolenge ya dispositif, système d’exploitation mpe version, lolenge mpe version ya navigateur, résolution ya écran, ba identifiants unique ya dispositif, information ya réseau mobile, adresse IP, mpe ba jetons ya notification ya push (jetons Expo).
Usage Data: Pages visited, features used, search queries, click patterns, navigation paths, session duration, timestamps, referring URLs, and interaction events.
Ba Données ya Esika: Esika ya penepene oyo euti na adresse IP. Na ndingisa na yo ya polele, esika ya sikisiki ya GPS mpo na kotinda, bokutani ya mombongo ya penepene, mpe makambo oyo etali esika.
Ba Données ya Communication: Ba messages oyo etindami na nzela ya Plateforme, ba interactions ya soutien ya client, ba retours, pe biyano ya sondage.

3.2 Bakiliya

Order Data: Biloko oyo ba commander, histoire ya commande, adresse ya livraison (na kati na yango kombo ya ndako, balabala, appartement, étage, code ya entrée, mpe ba instructions ya livraison), ba préférences ya commande, ba exigences spéciales ya alimentation, mpe source ya commande (web, app, kiosque, QR, WhatsApp, plan ya kolia).
Payment Data: Payment method type, billing address, transaction amounts, and transaction history. Full payment card numbers are processed by our PCI DSS-compliant payment processor (Stripe) and are never stored on Foodfy servers.
Buku ya baadrɛsi: Saved delivery addresses including structured address components, GPS coordinates, Google Place IDs, and formatted addresses.
Ba préférences oyo: Ba entreprises oyo olingaka mingi, biloko oyo obombi, ba préférences alimentaires, langue na ba paramètres ya mbongo.
Reviews and Ratings: Product reviews, business ratings, delivery ratings, photos, and comments.

3.3 Ba partenaires ya mombongo

Basango ya mombongo: Nkombo ya mibeko ya mombongo, nkombo ya mombongo, sous-domaine, identifiant ya magasin public, lolenge ya mombongo (restaurant, biloko ya kolia, pharmacie, ba fleurs, détail, fournisseur, marque), adresse physique, numéro ya téléphone, email, mpe URL ya site internet.
Ba Données ya Mibeko mpe ya Misolo: Tax identification name and number, legal entity type, banking details for payouts, and business registration documents.
Operational Data: Biloko ya menu, catalogue ya biloko, ntalo, nivo ya inventaire, ngonga ya mosala, ngonga ya bolengeli, ba zones ya livraison, mpe ba configurations ya service.
Ba Données ya Relation na Client: Ba profils ya CRM oyo esangisi fréquence ya commande ya client, dépense totale, ba scores ya RFM (Recency, Fréquence, Monetaire), étape ya cycle de vie, niveau ya fidélité, état ya opt-in ya marketing, langue préférée, ba étiquettes, na ba notes.
Ba Données ya Mosali: Staff member names, roles, employee codes, departments, designations, employment type, contact information, emergency contacts, banking details, identity documents, and HR records when using the People and HR feature.
Third-Party Integrations: ID ya Google Place, cote ya Google, ba profils ya ba médias sociaux (WhatsApp, Facebook), mpe ba données oyo echanger na ba services intégrés (logiciels ya comptabilité, ba plateformes ya livraison).
Ba Données ya Franchise: Association ya marque ya franchise, ba codes ya sortie, ba configurations ya ba endroits ebele, na ba analyses ya niveau ya marque.

3.4 Ba partenaires ya bopesi

Vérification ya identité: Mokanda ya bomoto oyo Leta apesi, mokanda ya kotambwisa motuka, mokanda ya kokomisa motuka, mpe bilembeteli ya assurance.
Real-Time Location: Ba coordonnées GPS oyo ezongisami na mikolo na tango ya ba livraisons actives pona suivi ya commande, optimisation ya route, pe ba raisons ya sécurité.
Performance Data: Motango ya ba commandes oyo esilaki, ba commandes oyo eboyamaki, ba temps ya livraison, ba cotes oyo ezuami, mpe histoire ya ba revenus.
Ba Données ya Livraison ya Drones: Mpo na ba partenaires ya bopesi oyo bazali na makoki ya drone : ezalela ya makoki ya drone, lolenge ya mopoti mbangu, ba statistiques ya bopesi, mosala ya DronePort, mpe ba journal ya misala ya drone.

3.5 Ba partenaires ya territoire

Ba Territoires oyo etambwisami: Niveau ya territoire oyo epesami (Etuka, Mboka, Etuka, Ville, Etando), bilembo ya teritware, mpe bonene ya géographie.
Ba Métriques ya performance: Taux ya onboarding ya ba entreprises, revenu oyo esalemi, ba scores ya satisfaction ya partenaire, mpe ba metrics ya croissance ya territoire.
Ba Données ya Application: Territory applicant profile information submitted during the application and onboarding process.

3.6 Ba usagers ya compte ya entreprise (Foodfy pona mosala) .

Organization Data: Nkombo ya société oyo ezali na mibeko, lolenge ya entité juridique, nimero ya licence ya mombongo, nimero ya mpako, adresse enregistrée, ba informations ya contact ya facturation, mpe logo.
Ba Données ya Mosali: Nkombo ya mosali, email, mokumba (admin/manager/mosali), departema, centre ya ba coûts, nimero ya référence ya mosali, solde ya portefeuille, histoire ya transaction ya portefeuille, mpe état ya mosala.

3.7 Ba investisseurs

Profil ya ba investisseurs: Ezalela ya bondimi, ba préférences ya investissement, mikanda ya vérification ya identité, mpe histoire ya communication.
Mosala ya botiami mosolo: Ba intérêts ya investissement, participation ya ba deal, ba montants ya investissement, na correspondance oyo etali yango.

3.8 Basaleli ya NutriLife

NutriLife esangisi ba données sensibles ya santé mpe biométrique. Tala Eteni 9 mpo na koyeba makambo ya sikisiki.

3.9 Ba sango oyo euti na bato ya misato

Social media platforms when you sign in using social login (Google, Facebook, Apple).
Payment processors and financial institutions for transaction verification and fraud prevention.
Public business directories and government registries for business verification and directory building.
Open Food Facts and other nutritional databases for product nutritional data.
Third-party delivery platforms (Uber Eats, Deliveroo, Talabat, Keeta, Careem) for integrated order management.
API ya Google Maps and Places mpo na esika, carte, mpe ba données ya adresse.
Ba partenaires ya analyse na publicité pona analyse ya trafic ya site internet pe mesure ya campagne.

4. Moboko ya mibeko mpo na kosala mosala

We process your personal data on the following legal bases, as applicable under the General Data Protection Regulation (GDPR) and similar frameworks:

Performance of Contract: Processing necessary to fulfill our contractual obligations to you, including account creation, order processing, payment handling, delivery coordination, and provision of Platform features you have subscribed to or requested.
Kondima: Processing based on your freely given, specific, informed, and unambiguous consent. This applies to: precise GPS location tracking, NutriLife health and biometric data collection (special category data), marketing communications and promotional emails, non-essential cookies and tracking technologies, and AI-powered photo analysis of meals.
Intérêt légitime: Processing necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. This includes: Platform security and fraud prevention, analytics and service improvement, personalized search results and recommendations (non-AI profiling), customer support and communication, and enforcement of our Terms of Service.
Obligation ya mibeko: Processing necessary to comply with applicable legal requirements, including tax and accounting regulations, anti-money laundering (AML) and know-your-customer (KYC) requirements, food safety and public health regulations, data retention mandated by law, and responses to lawful government or regulatory requests.
Vital Interest: Na makambo ya kokamwa, kosala mosala oyo esengeli mpo na kobatela matomba ya ntina ya moto, lokola makambo ya mbalakaka oyo etali allergie na bilei, makambo ya bokengi, to makambo ya mbalakaka ya bokolongono ya bato banso.

5. Ndenge Tosalelaka Basango Na Yo

We use the personal data we collect for the following purposes:

5.1 Misala ya Plateforme ya moboko

Provide, maintain, operate, and improve the Platform and all its features and services.
Process and fulfill orders, payments, refunds, and deliveries.
Bokela, bondimi, mpe bokamba ba comptes ya mosaleli na kati ya mitindo nyonso ya mosaleli.
Activer suivi ya commande en temps réel, coordination ya livraison, na dispatch ya chauffeur/drone.
Process Business Partner payouts and financial reconciliation.
Gérer ba abonnés ya Foodfy Gold, ba avantages, na ba factures.
Operate Foodfy for Work corporate wallets, allocations, and expense tracking.

5.2 Bopanzi sango

Send transactional communications including order confirmations, delivery updates, payment receipts, and account notifications.
Provide customer support and respond to inquiries through all channels (email, in-app, WhatsApp, SMS).
With your consent, send promotional communications, marketing offers, and personalized recommendations.

5.3 Bokeseni ya moto ye moko mpe AI

Personalize your experience through AI-powered search results, business recommendations, and product suggestions.
Provide Business Partners with AI-powered tools including menu optimization, demand forecasting, automated marketing content generation, and customer analytics.
Power NutriLife features including AI meal photo analysis, nutritional calculation, and personalized dietary guidance.
Activer ba chatbots AI na soutien automatique ya client.

5.4 Bobateli, Bobateli, mpe Botosi

Boyeba, boluka, mpe bopekisa bokosi, bobebisi, bokoti na ndingisa te, mpe misala misusu oyo eyokani te na mibeko to ya mabe.
Verify the identity of Business Partners, Delivery Partners, Territory Partners, and Investors.
Kotosa mikumba ya mibeko oyo esalemi, masengi ya mpako, mpe mitindo ya mibeko.
Salelá Mibeko na biso ya Mosala mpe boyokani mosusu.

5.5 Botalisi pe bobongisi

Kosala ba analyses agrégées mpe anonymes mpo na ko comprendre ba modèles ya usage mpe kobongisa ba fonctionnalités ya Plateforme.
Perform A/B testing and user experience research.
Train and improve AI and machine learning models using anonymized and aggregated data.
Kosala ba rapports ya intelligence ya mombongo mpe ba insights ya marché.

6. Ndenge nini Tokabolaka Basango na Yo

We share your personal data only as necessary to operate the Platform and provide our services. We do not sell your personal data to third parties.

6.1 Na basaleli mosusu ya Plateforme

Ba partenaires ya mombongo: When you place an order, we share your name, delivery address, phone number, and order details with the relevant Business Partner to fulfill your order. Business Partners on Foodfy retain full ownership of their customer data and can export it at any time.
Ba partenaires ya livraison: We share your delivery address, order pickup location, and necessary contact information with Delivery Partners to complete deliveries. Delivery Partner access to your data is limited to what is necessary for the current delivery.
Bakiliya: Ba informations ya partenaire d’affaires (kombo, adresse, ba cotes, menu, heures ya fonctionnement) elakisami na miso ya bato na Plateforme mpo na ko permettre découverte mpe commande.

6.2 Na baye bapesaka misala

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements:

Stripe: Payment processing, subscription billing, and fraud detection.
Cloudflare ya lipata: Bopesi makambo, bobateli ya DDoS, mpe mur ya moto ya application web.
Anthropique mpe OpenAI: Inférence ya modèle ya AI na apprentissage machine pona ba fonctionnalités ya AI ya Plateforme. Ba données oyo etindami na ba fournisseurs ya AI esalemaka na se ya ba conditions na bango ya traitement ya ba données ya entreprise mpe esalelamaka te pona ko former ba modèles généraux na bango.
Deepgram oyo ezali na kati: Speech-to-text processing for voice-enabled features.
Twilio: SMS delivery and voice communication services.
Google: Ba cartes, API ya Bisika, ba analyses, na ba services ya publicité.
Méta: Bokambami ya campagne ya piblisite mpe bolandi ya mbongwana.
Ba Fournisseurs ya Infrastructure ya Cloud: Server hosting, data storage, and computing services.

6.3 Na ba plateformes ya bopesi biloko ya bato ya misato

When Business Partners use delivery platform integrations (Uber Eats, Deliveroo, Talabat, Keeta, Careem, and others), order data and necessary operational information is exchanged between the Platform and these third-party services to enable cross-platform order management. This sharing is initiated by the Business Partner and governed by the terms of each delivery platform.

6.4 Na ba Intégrations Comptables

When Business Partners connect accounting software (Xero, QuickBooks), financial transaction data, invoices, and business records are synchronized as configured by the Business Partner.

6.5 Mpo na ntina ya mibeko mpe ya mibeko

When required by applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request.
To enforce our Terms of Service and other agreements.
To protect the rights, property, safety, or security of Foodfy, our Users, or the public.
To detect, prevent, or address fraud, security, or technical issues.

6.6 Botiami ya mombongo

Na oyo etali kosangisa, kozwa, kobongisa lisusu, kosala faillite, koteka biloko, to mombongo ya ndenge wana ya kompanyi, bakoki kopesa ba données personnelles na yo na société oyo ezwi yango. Tokopesa liyebisi liboso ete ba données personnelles na yo ekoma na mibeko mosusu ya kobatela makambo ya moto ye moko.

6.7 Na ndingisa na yo

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

7. Bobateli ya ba données

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Specific retention periods include:

Ba Données ya Compte active: Retained for the duration of your account plus 30 days after account deletion request to allow for recovery.
Order and Transaction Records: Retained for a minimum of 7 years to comply with tax, accounting, and financial regulations in applicable jurisdictions.
Payment Records: Retained as required by PCI DSS standards and financial regulations, typically 7 years.
Ba Données ya partenaire d'affaires: Retained for the duration of the business relationship plus the legally required retention period for business records.
Ba Données ya Santé ya NutriLife: Retained while your NutriLife profile is active. Upon deletion request, health data is permanently deleted within 30 days, except where retention is required by law.
Ba données ya abonnément ya Foodfy Gold: Retained for the duration of the subscription plus 3 years for billing dispute resolution.
Ba Données ya Mosali ya Compte ya Société: Retained for the duration of the employee enrollment plus 1 year after removal from the Corporate Account.
Ba Journals ya Communication: Ba interactions ya soutien ya client ekangamaki pendant 3 ans pona assurance qualité pe résolution ya matata.
Ba Données ya Analytique: Ba données ya analyse agrégées mpe anonymes ekoki kozala gardée na ndenge ya indéfini mpo e identifier batu te.

When personal data is no longer needed and no legal obligation requires its retention, we securely delete or irreversibly anonymize it using industry-standard methods.

8. AI mpe Bozwi mikano na ndenge ya automatique

Foodfy esalela mayele ya kosala mpe traitement automatique na ba fonctionnalités ebele ya Plateforme. Tozali komipesa na kosala polele na ntina ya lolenge nini ba technologies oyo esalaka na ba données na yo.

8.1 Ndenge nini AI esalaka na ba données na yo

Personalized Recommendations: Ba modèles ya AI e analyser histoire ya commande na yo, comportement ya navigation, esika, mpe ba préférences pona ko recommander ba entreprises, ba produits, na ba offres. Traitement oyo esalemi na intérêt légitime.
Search Ranking: Search results are ranked using algorithms that consider relevance, distance, popularity, ratings, and personalization signals.
Bosakoli ya bosenga: Mpo na ba partenaires d’affaires, AI e analyser ba données ya ordre historique, ba modèles ya saison, ba événements locales, mpe ba données ya météo mpo na ko prédire demande. Yango esalelaka ba données ya mombongo oyo esangisi.
Optimisation ya menu: AI epesi likanisi ya kobongisa ntalo mpe mbongwana ya menu na kotalela ba données ya vente, analyse ya ba concurrents, mpe ba préférences ya ba clients. Mikano ya nsuka ezwamaka ntango nyonso na Mosangani ya Mombongo.
Bomonisi ya bokosi: Ba systèmes automatisés e analyser ba modèles ya transaction, information ya appareil, na ba signaux ya comportement pona koyeba activité oyo ekoki kozala frauduleuse. Ba transactions oyo ezali na drapeau ekoki ko revue na ba analystes humains.
AI ya NutriLife: AI etalelaka bafɔtɔ ya bilei mpo na kokanisa makambo oyo ezali na bilei mpe ebimisaka makanisi ya kolya oyo ebongisami mpo na yo na kotalela ndenge oyo ozali kolɔngɔnɔ ya nzoto. Talá Eteni 9 mpo na koyeba makambo mosusu.
Marketing automatique: AI ebimisaka makambo ya marketing, ba campagnes ya email, mpe ba offres ya promotion mpo na ba Partenaires d’Affaires na kotalela segmentation ya ba clients mpe ba données ya comportement.

8.2 Makoki na yo na oyo etali mikano ya automatique

Under applicable law (including GDPR Article 22), you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where such automated decisions are made:

You have the right to obtain human intervention and review of the decision.
You have the right to express your point of view and contest the decision.
You may request an explanation of the logic involved in the automated decision.

To exercise these rights, contact us at [email protected].

8.3 Bobateli ya ba données ya AI

Ba données oyo etindami na ba fournisseurs ya AI ya troisième partie (Anthropic, OpenAI) esalemaka na ba accords ya traitement ya ba données ya entreprise. Ba données na yo esalelamaka te pona ko former ba modèles na bango ya AI ya usage général.
Formation ya modèle AI na Foodfy esalelaka ba données anonymisées mpe agrégées oyo e identifiaka ba usagers individuels te.
Ba sorties ya AI ezali probabiliste mpe elakisami lokola ba suggestions to ba estimations, kasi ba déterminations définitives te.

9. Ba données ya santé pe biométrique (NutriLife) .

NutriLife esalaka ba données sensibles oyo etali santé mpe biométrique oyo esengaka protection spéciale na se ya mibeko ya vie privée oyo esalemi. Eteni oyo epesi makambo ya sikisiki na ntina na lolenge nini tosalelaka ba données oyo.

9.1 Biteni ya ba mbano ya bokolongono oyo esangisi

With your explicit consent, NutriLife may collect and process the following categories of health data:

Physical Measurements: Kilo ya nzoto, molai, mafuta ya nzoto, zingazinga ya loketo, zingazinga ya loketo, mpe indice de masse corporelle (IMC).
Vital Signs: Niveau ya glucose na makila, botangi ya tansiɔ, mpe rythme cardiaque.
Bilembeteli ya lolenge ya bomoi: Sleep duration, hydration levels, daily step count, energy levels, stress levels, mood, and digestive health indicators.
Basango ya bilei: Makambo oyo ekomami na journal ya bilei, bafɔtɔ ya bilei, calories mpe macronutriments oyo moto azali kolya (protéine, hydrates de carbone, mafuta, fibre, sukali, sodium), oyo azali kolya na micronutriments (vitamine A tii B12, calcium, fer, potassium, mpe biloko mosusu), lolenge ya bilei, mpe allergie na bilei.
Profil ya bokolongono: Mokolo ya mbotama, mobali to mwasi, nivo ya mosala, mikano ya bokolongono (kokita ya kilo, bomati, bobateli), kilo oyo olingi kozwa, ezalela ya monganga, bosaleli ya supplément, zemi to ezalela ya komelisa bana mabele.
Ba données ya analyse ya AI: Ba photos ya bilei oyo e analysé na AI, ba scores ya confiance, mpe ba estimations ya nutrition oyo esalemi na AI.

9.2 Moboko ya mibeko mpe ndingisa

Ba données ya santé pe biométrique e classifié lokola ba données ya catégorie spéciale na se ya GDPR (Article 9) pe mibeko oyo ekokani na yango na mokili mobimba. Tosalaka ba données oyo kaka na ba bases ya consentement na yo ya polele, oyo opesi na tango ya onboarding ya NutriLife. Okoki kolongola ndingisa na yo na ntango nyonso na kokanga NutriLife na ba paramètres ya compte na yo, oyo ekosala ete bálongola ba données na yo ya bokolongono na boumeli ya mikolo 30.

9.3 Bopekisami ya ntina

Your NutriLife health data is used strictly for the following purposes:

Kosala calcul ya taux métabolique basal na yo (BMR), dépense totale ya énergie ya mokolo na mokolo (TDEE), mpe ba cibles ya calories mpe macronutriments personnalisés.
Tracking your food diary entries and nutritional intake over time.
Providing AI-powered dietary suggestions and meal plan recommendations.
Kolakisa makambo ya kolɔngɔnɔ ya nzoto mpe bokoli mpo na kokokisa mikano na yo oyo olobi.

9.4 Bobateli ya makasi ya ba données

Ba données ya santé ya NutriLife e chiffré na repos mpe na transit na nzela ya chiffrement AES-256 na TLS 1.3.
Ba données ya santé ebombamaka separatement na ba données générales ya Plateforme na ba contrôles d’accès ya kobakisa.
Ba données ya santé ya NutriLife ekabolamaka JAMAIS na ba compagnies d’assurance, ba patrons, ba piblisite, to na mutu ya misato pona ba but oyo etali kopesa service ya NutriLife te.
Ba données ya santé esalelamaka JAMAIS pona ciblage ya publicité to etekamaka na ba troisièmes parties.
Kozwa ba données ya santé na kati ya Foodfy ekangami na ba personnels essentiels mpe ba systèmes na ba bases strictes ya besoin ya koyeba.

10. Ba données ya abonnément ya Foodfy Gold

When you subscribe to Foodfy Gold, we process additional data related to your membership:

Subscription Data: Plan type, subscription status (active, trial, paused, cancelled, expired), start and end dates, trial period dates, and renewal dates.
Payment Data: Stripe customer ID, Stripe subscription ID, payment method (last four digits and card type only), and billing history. Full card details are stored exclusively by Stripe.
Kosalela Litomba: Total orders placed with Gold benefits, delivery savings, discount savings, total calculated savings, and benefit redemption logs.

This data is processed to manage your subscription, apply benefits to eligible orders, calculate your savings, and provide you with subscription management features. Legal basis: performance of contract.

11. Ba Données ya Compte ya entreprise na ya Mosali

Mpo na Foodfy for Work (Comtes ya ba entreprises), mikumba ya traitement ya ba données ekabolami:

11.1 Boyokani ya ba contrôleurs ya ba données

The enrolling organization (employer) acts as the data controller for employee personal data provided through the Corporate Account. Foodfy acts as a data processor, processing employee data solely as instructed by the employer and in accordance with the Foodfy for Work Data Processing Agreement.

11.2 Ba données oyo esangisi

Nkombo ya mosali, adresse email, mpe mokumba na kati ya Compte ya Société (admin, directeur, mosali).
Departema, centre ya ba coûts, mpe nimero ya référence ya mosali lokola epesami na patron.
Wallet balance, credit history, spending history, and refund records.
Order history made using the corporate wallet, including items ordered and amounts.

11.3 Mikumba ya mopesi mosala

Ba patrons bazali na mokumba ya: (a) kozala na moboko ya mibeko mpo na kokabola ba données ya basali na Foodfy; (b) koyebisa basali na ntina ya bosaleli ba données na nzela ya Plateforme ; c) koyanola na masengi ya makoki ya ba données ya basali oyo etali ba données oyo etambwisami na patron ; mpe d) kosala ete mibeko miye misalemi mpo na mosala mpe bobateli ba données.

12. Ba Données opérationnelles ya livraison ya ba drones

When drone delivery services are used, the following additional data is processed:

Route and GPS Data: Ba nzela ya vol ya drones, ba points ya relais na ba endroits ya DronePort, ba coordonnées GPS ya livraison, mpe ba heures estimées ya arrivée.
Ba Données ya Partenaire ya Livraison: Mpo na ba partenaires ya livraison oyo bazali na makoki ya drone : esika ya tango ya solo na tango ya ba livraisons actives, ba statistiques ya livraison, mpe ba journals ya exploitation.
Ba Données ya DronePort: Ba metrics ya utilisation ya DronePort, ba programmes ya entretien, na état ya fonctionnement.
Ba Données ya Livraison ya Client: Precise delivery coordinates required for safe and accurate drone landing, which may be more precise than standard address-based delivery.

Ba données ya livraison ya ba drones esalemaka na ba bases juridiques ya performance ya contrat mpe, soki esengeli, intérêt légitime ya kobatela ba opérations ya livraison ya sécurité mpe efficace. Ba données ya esika na tango ya solo ya ba Partenaires ya Livraison esalemaka kaka na tango ya ba livraisons actives.

13. Bobateli ya ba données

Foodfy esalelaka ba mesures techniques mpe ya organisation ya mobimba, oyo ezali liboso na industrie mpo na kobatela ba données personnelles na yo:

13.1 Bobateli ya tekiniki

Chiffrement ya ba données nionso oyo ezali na transit na nzela ya TLS 1.2+ (HTTPS enforcé na ba points d’arrêt nionso ya Plateforme).
Chiffrement ya ba données sensibles na repos na nzela ya chiffrement AES-256.
Web application firewall (WAF) and DDoS protection powered by Cloudflare.
Réseau ya livraison ya contenus (CDN) na caching ya bord pona performance pe sécurité.
PCI DSS-compliant payment processing through Stripe, with no storage of full card numbers on Foodfy servers.
Two-factor authentication (2FA) available for all accounts and mandatory for privileged accounts.
Authentification ya API na kosalelaka ba jetons ya sécurité na limitation ya taux mpe détection ya abuse.
Regular automated vulnerability scanning and penetration testing.

13.2 Bobateli ya ebongiseli

Role-based access controls ensuring employees can only access data necessary for their function.
Architecture ya ba données multi-locataires na partage ya base de données spécifique ya mboka, ko assurer que ba données oyo ewutaka na ba jurisdictions différentes ezala logiquement separatement.
Boyokani ya kosala ba données na ba fournisseurs nionso ya services ya troisième partie.
Regular security awareness training for all personnel with access to personal data.
Ba procédures ya réponse na incident mpe équipe ya sécurité oyo epesameli.
Misala ya kokitisa ba données : tosangisi kaka ba données oyo esengeli pona tina oyo elakisami.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage all users to take steps to protect their own accounts, including using strong, unique passwords and enabling two-factor authentication.

14. Botindiki ya ba données na mokili mobimba

Foodfy esalaka na mikili 250+ na nzela ya infrastructure na yango ya mokili mobimba mpe réseau ya Territory Partner. Ba données personnelles na yo ekoki kopesama mpe kosalelama na mikili mosusu oyo ezali mboka oyo ofandi te. Ntango tozali kotinda ba données personnelles na mokili mobimba, tosalelaka mibeko oyo ebongi mpo na kosala ete ba données na yo ezala kaka kobatelama:

Standard Contractual Clauses (SCCs): Mpo na botiami uta na EEE/Royaume-Uni na mikili oyo ezali na mokano ya bolongobani te, tosalelaka ba Clauses Contraites Standards oyo endimami na Commission européenne.
Boyokani ya Bosalisi ya Ba Données: Ba fournisseurs nionso ya ba services ya misato oyo bazali kosala ba données personnelles na kombo na biso bakangisami na ba accords ya traitement ya ba données ya mobimba oyo ezali na mikumba ya protection ya ba données, masengi ya sécurité, mpe ba protections ya transfert transfrontalier.
Bokabolami ya ba données spécifiques ya mboka: Our multi-tenant architecture uses country-specific database shards, which means operational data is stored and processed within or near the geographic region of the relevant Territory, minimizing cross-border transfers for day-to-day operations.
Mikano ya kokoka: Where available, we rely on adequacy decisions issued by relevant regulatory authorities.
Transfer Impact Assessments: We conduct transfer impact assessments for data transfers to countries without adequate data protection frameworks.

15. Makoki na yo ya kobatela makambo ya moto ye moko

Na kotalela esika ozali, ozali na lotomo ndenge na ndenge na oyo etali ba données personnelles na yo. Foodfy ezwi mokano ya kokumisa makoki oyo mpo na basaleli banso na mokili mobimba:

15.1 Makoki ya bato banso

Regardless of your location, all Foodfy users may:

Kokota: Request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format.
Kosembola: Request correction of inaccurate, incomplete, or outdated personal data. You can update most information directly through your account settings.
Kolongolama: Request deletion of your personal data, subject to legitimate retention requirements (legal obligations, dispute resolution, fraud prevention).
Restriction: Request that we restrict the processing of your personal data in certain circumstances.
Objection: Object to the processing of your personal data for direct marketing purposes. We will comply with all opt-out requests promptly.
Withdrawal of Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.
Kolongolama ya compte: Request complete deletion of your account and associated personal data. Account deletion requests are processed within 30 days.

15.2 Ndenge ya kosalela makoki na yo

You may exercise your rights by:

Kokɔta na ba paramètres ya compte na yo mpo na gestion ya ba données ya autoservice, mbongwana ya préférence, mpe bolongoli ya compte.
Kotindela biso email na Mokambi na biso ya kobatela ba données na [email protected] na bosenga na yo.
Tinda email na [email protected] mpo na mituna ya bomoto ya générale.

We will verify your identity before processing requests and respond within the timeframe required by applicable law (typically 30 days, extendable by an additional 60 days for complex requests with prior notification to you).

16. Makoki ya kobatela makambo ya moto ye moko ya etúká

The following supplemental provisions apply based on your location and the applicable data protection law:

16.1 Esika ya nkita ya Europe mpe Royaume-Uni (GDPR / UK GDPR) .

Soki ozali na EEE to na Royaume-Uni, ozali na makoki mosusu oyo elandi na nzela ya Règlement général ya protection ya ba données:

Portabilité ya ba données: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Kozwa bikateli na ndenge ya automatique: Right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects (GDPR Article 22). See Section 8.2.
Mokambi ya bobateli ba données: Our DPO can be reached at [email protected] for any GDPR-related inquiries.

16.2 Californie, Etats-Unis (CCPA / CPRA) .

Soki ozali mofandi ya Californie, ozali na makoki oyo elandi na nzela ya Mobeko ya Californie mpo na kobatela makambo ya moto ye moko (lokola ebongisami na mobeko ya Californie mpo na makoki ya bomoto):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose for collecting, and the categories of third parties with whom we share it.
Right to Delete: Request deletion of your personal information, subject to statutory exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing: Foodfy eteka ba informations personnelles na yo te. Tokabolaka te ba informations personnelles mpo na piblisite ya comportement cross-context sans ndingisa na yo.
Right to Limit Use of Sensitive Personal Information: Request limitation of the use and disclosure of sensitive personal information to what is necessary for the purposes specified.
Kozanga bokeseni: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Na sanza 12 oyo eleki, totɛkaki te makambo ya moto ndenge CCPA/CPRA elimboli yango.

16.3 Brésil (LGPD) .

Soki ozali na Brésil, ozali na lotomo na nzela ya Lei Geral de Protecao de Dados (LGPD), bakisa mpe lotomo ya: kondimisa mosala, kozwa, kobongisa, koyebisa nkombo, komemama, kolongola ba données oyo esalemi na ndingisa, sango oyo etali kokabola, mpe lotomo ya kosala pétition na Autoridade Nacional de Protecao de Dados (ANPD).

16.4 Asie-Pacifique (PDPA mpe mibeko oyo ekokani na yango) .

Soki ozali na bisika oyo ezali na Mibeko ya kobatela ba données personnelles to mibeko oyo ekokani na yango (na ndakisa Singapour, Thaïlande, mpe mikili mosusu ya Asie-Pacifique), ozali na lotomo ya kozwa, kobongisa, kolongola, kopekisa, mpe komema ba données personnelles na yo ndenge mibeko ya mboka oyo etali yango epesi. Tosalelaka ba données na yo na boyokani na masengami ya PDPA oyo esalemi, bakisa mpe kozwa ndingisa esika esengeli mpe kopesa liyebisi ya polele ya misala ya kosala ba données.

16.5 Moyen-Orient mpe Afrika ya Nordi

Mpo na basaleli na Emirats Arabes Unis, Arabie Saoudite, mpe na ba jurisdictions mosusu ya MENA, totosaka mibeko oyo esalemi mpo na kobatela ba données bakisa mpe Décret-Loi fédéral ya Emirats Arabes Unis mpo na kobatela ba données personnelles, loi ya protection ya ba données personnelles ya Arabie Saoudite, mpe ba cadres régionaux oyo ekokani na yango. Yango esangisi masengi ya localisation ya ba données esika esengeli.

16.6 Ba Jurisdictions misusu

Foodfy ezwi mokano ya kotosa mibeko ya kobatela ba données na ba jurisdictions nionso esika tosalaka. Soki esika na yo ezali na masengami ya sikisiki ya kobatela ba données oyo etangami likolo te, benga [email protected] mpo na koyeba ndenge nini tobatelaka makoki na yo na kolanda mibeko ya mboka na yo.

17. Liyebisi ya bobukami ya ba données

Soki bobukami ya ba données personnelles oyo ezali na likama mpo na makoki mpe bonsomi na yo, Foodfy ekosala:

Yebisa bakonzi ya bokengeli oyo etali yango na kati ya ngonga 72 nsima ya koyeba bobukami, lokola esengami na article 33 ya GDPR mpe mabongisi oyo ekokani na yango na ba jurisdictions misusu.
Yebisa bato oyo bazwami na likambo yango kozanga kozela ntango bobukami ekoki kobimisa likama monene mpo na makoki mpe bonsomi na bango, lokola esengami na Article 34 ya GDPR mpe mabongisi oyo ekokani na yango.
Provide details of the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
Kokoma mikanda nyonso ya kobuka mibeko ya ba données personnelles, bakisa mpe makambo, mbano, mpe misala ya kobongisa oyo esalemi, engebene na registre na biso ya bobukami ya kati.

Soki ondimi ete ba données na yo esalemi na likama, benga mbala moko [email protected].

18. Bana mpe Bana mike

The Platform is not intended for use by individuals under the age of 18, or the age of digital consent in their jurisdiction (which may be lower, such as 16 in most EEA countries or 13 in the United States under COPPA). We do not knowingly collect personal information from children below the applicable age threshold.

Soki toyebi ete na kozanga koyeba tozwi ba données personnelles ya mwana oyo azali na nse ya limite ya mbula oyo ekoki kosalelama kozanga ndingisa ya baboti to ya mobateli, tokosala mbala moko makambo mpo na kolongola makambo yango na ba systèmes na biso. Soki ondimi ete tozwi makambo epai ya mwana moko, benga biso mbala moko na [email protected].

19. Ba liens mpe ba services ya bato ya misato

The Platform may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to any third-party services, and Foodfy is not responsible for the privacy practices, content, or security of any third party. This includes Business Partner websites built using the Foodfy Website Builder, which may contain additional third-party integrations selected by the Business Partner.

We encourage you to review the privacy policy of every third-party service you interact with.

20. Mbongwana na Politiki oyo ya kobatela makambo ya moto ye moko

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

We will update the "Last updated" date at the top of this page.
We will provide prominent notice on the Platform.
Mpo na mbongwana ya makambo oyo ezali na bopusi monene likoló na lolenge oyo tosalelaka ba données na yo, tokoyebisa yo na nzela ya email ata mikolo 30 liboso ete mbongwana yango ebandaki kosala.
Where required by law, we will obtain your consent to material changes in data processing practices.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

21. Bokutana na Biso

Soki ozali na mituna, mitungisi, to masengi oyo etali Politiki oyo ya kobatela makambo ya moto ye moko, ba données na yo ya moto ye moko, to ndenge na biso ya kobatela ba données, benga biso na nzela oyo elandi:

Mokambi ya bobateli ba données: [email protected]
Privacy Inquiries: [email protected]
Security Issues: [email protected]
Lisungi ya monene: [email protected]
Site Internet: foodfy.ai

We are committed to resolving any complaints about our collection or use of your personal data. If you have a complaint, please contact us first. If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection supervisory authority.