Privacy Policy

1. Intshayelelo

UFoodfy ("Inkampani", "thina", "yethu", "thina") uzibophelele ekukhuseleni ubumfihlo kunye nokhuseleko lweenkcukacha zakho zobuqu. Lo Mgaqo-nkqubo waBucala uchaza indlela esiqokelela ngayo, ukusebenzisa, ukutyhila, ukugcina, kunye nokukhusela idatha yakho xa usebenzisana neqonga leFoodfy, kubandakanywa newebhusayithi yethu kwi-foodfy.ai, izicelo zeselula, ii-APIs, iideshibhodi zabarhwebi, iinkonzo ze-AI, inethiwekhi yokuhanjiswa kwedrone, kunye nazo zonke iinkonzo ezinxulumeneyo kunye neempawu (ngokuhlangeneyo, "iPlatform").

This Privacy Policy applies to all users of the Platform worldwide, including Customers, Business Partners, Delivery Partners, Territory Partners, Corporate Account administrators and employees, Investors, Influencers, NutriLife users, and visitors. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

IFoodfy isebenza kumazwe angama-250+. Imithetho ethile yokhuseleko lwedatha esebenzayo kuwe inokwahluka ngokuxhomekeke kwindawo okuyo. Apho umthetho wasekhaya ubonelela ngokhuseleko olukhulu kunalo Mgaqo-nkqubo waBucala, umthetho wengingqi uyawongamela. Izibonelelo zengingqi ezongezelelweyo zicacisiwe kwiCandelo le-16.

2. UMlawuli weDatha

I-Foodfy ngumlawuli wedatha onoxanduva lwedatha yakho yobuqu eqhutywe ngePlatform, ngaphandle kokuba kuchazwe ngenye indlela. I-Foodfy for Work (i-Akhawunti ze-Corporate), umbutho wokubhalisa usebenza njengomlawuli wedatha yedatha yomntu wabasebenzi, kwaye i-Foodfy yenza njengeprosesa yedatha egameni labo.

Ngemibuzo yokhuseleko lwedatha, ungaqhagamshelana neGosa lethu loKhuseleko lweDatha apha:

I-imeyile: [email protected]
Postal Address: I-Foodfy, iGosa loKhuseleko lweDatha, ifumaneka ngesicelo [email protected]

3. Ulwazi esiluqokelelayo

We collect different categories of personal data depending on how you interact with the Platform and which services you use.

3.1 Bonke abasebenzisi

Ulwazi lweakhawunti: Igama elipheleleyo, idilesi ye-imeyile, inombolo yefowuni, umhla wokuzalwa, ifoto yeprofayile, kunye negama eliyimfihlo elifihliweyo.
Idatha yoQinisekiso: Iimpawu zokungena, iimfihlo zokuqinisekiswa kwezinto ezimbini kunye neekhowudi zokubuyisela, iithokheni ze-API, kunye neempawu zeseshoni.
Isixhobo kunye neDatha yoBugcisa: Uhlobo lwesixhobo, inkqubo yokusebenza kunye noguqulelo, uhlobo lwesikhangeli kunye noguqulelo, isisombululo sesikrini, izichazi zesixhobo ezizodwa, ulwazi lwenethiwekhi yeselula, idilesi ye-IP, kunye neethokheni zesaziso sokutyhala (iithokheni ze-Expo).
Usage Data: Amaphepha atyelelweyo, iimpawu ezisetyenzisiweyo, imibuzo yokukhangela, cofa iipateni, iindlela zokukhangela, ixesha leseshoni, izitampu zexesha, ii-URL ezibhekiselele, kunye neziganeko zokusebenzisana.
Idatha yendawo: Indawo eqikelelweyo ithathwe kwidilesi ye-IP. Ngemvume yakho ecacileyo, indawo yeGPS echanekileyo yokuhanjiswa, ukufunyanwa kweshishini elikufutshane, kunye neempawu ezisekwe kwindawo.
Iinkcukacha zoNxibelelwano: Imiyalezo ethunyelwe ngePlatform, unxibelelwano lwenkxaso yabathengi, impendulo, kunye neempendulo zophando.

3.2 Abathengi

Oda iDatha: Izinto eziyalelweyo, i-odolo yembali, iidilesi zokuhambisa (kubandakanywa negama lokwakha, isitalato, indawo yokuhlala, umgangatho, ikhowudi yokungena, kunye nemiyalelo yokuhambisa), ukhetho olukhethiweyo, iimfuno ezikhethekileyo zokutya, kunye nomthombo womyalelo (iwebhu, i-app, i-kiosk, i-QR, i-WhatsApp, isicwangciso sokutya).
Idatha yeNtlawulo: Uhlobo lwendlela yokuhlawula, idilesi yokuhlawula, iimali zentengiselwano, kunye nembali yentengiselwano. Iinombolo zekhadi lokuhlawula elipheleleyo zicutshungulwa yi-PCI DSS-ethobela iprosesa yentlawulo (Stripe) kwaye azize zigcinwe kwiiseva zeFoodfy.
Incwadi yedilesi: Saved delivery addresses including structured address components, GPS coordinates, Google Place IDs, and formatted addresses.
Ezikhethwayo: Amashishini owathandayo, izinto ezigciniweyo, ukutya okukhethwa kukho, ulwimi kunye noseto lwemali.
Reviews and Ratings: Product reviews, business ratings, delivery ratings, photos, and comments.

3.3 Amaqabane oShishino

Ulwazi loShishino: Igama leshishini elisemthethweni, igama lorhwebo, isizinda esingaphantsi, isazisi sevenkile kawonke-wonke, uhlobo lweshishini (indawo yokutyela, igrosari, ikhemesti, iintyatyambo, ivenkile, umthengisi, ibhrendi), idilesi yendawo, inombolo yefowuni, i-imeyile, kunye newebhusayithi URL.
Idatha yoMthetho kunye nezeMali: Tax identification name and number, legal entity type, banking details for payouts, and business registration documents.
Idatha yokuSebenza: Izinto zemenyu, ikhathalogu yemveliso, amaxabiso, amanqanaba e-inventri, iiyure zokusebenza, amaxesha okulungiselela, imimandla yonikezelo, kunye nolungelelwaniso lwenkonzo.
Idatha yoBudlelwane boMthengi: Iiprofayili zeCRM ezibandakanya ukuphindaphindwa kweodolo yabathengi, inkcitho iyonke, amanqaku eRFM (eRecency, Frequency, Monetary), isigaba sobomi, inqanaba lokuthembeka, imeko yokungena kwintengiso, ulwimi olukhethwayo, iithegi kunye namanqaku.
Idatha yabasebenzi: Staff member names, roles, employee codes, departments, designations, employment type, contact information, emergency contacts, banking details, identity documents, and HR records when using the People and HR feature.
Third-Party Integrations: I-ID yeNdawo kaGoogle, ukukala kweGoogle, iiprofayili zemidiya yoluntu (i-WhatsApp, i-Facebook), kunye nedatha etshintshwe ngeenkonzo ezidibeneyo (isoftware ye-accounting, iiplatifti zokuhambisa).
Idatha yeFranchise: Umbutho wophawu lweFranchise, iikhowudi zokuphuma, ulungelelwaniso lweendawo ezininzi, kunye nohlalutyo lwenqanaba lebhrendi.

3.4 AMahlakani onikezelo

uQinisekiso lwesazisi: Izazisi ezikhutshwe ngurhulumente, ilayisenisi yokuqhuba, ukubhaliswa kwemoto, kunye nobungqina be-inshorensi.
Real-Time Location: Ulungelelwaniso lweGPS luhlaziywa ngexesha lokuhanjiswa okusebenzayo ukuze kulandelelwe umkhondo weodolo, ukwenziwa kwendlela, kunye neenjongo zokhuseleko.
Idatha yokusebenza: Inani lee-odolo ezigqityiweyo, ii-odolo ezikhatywayo, amaxesha okuziswa, iireyithingi ezifunyenweyo, kunye nembali yomvuzo.
iDrone Delivery Data: Kumaqabane okuhambisa anamandla e-drone: ubume bobuchule bedrone, uhlobo lwembaleki, izibalo zokuhanjiswa, isabelo seDronePort, kunye neelog zokusebenza zedrone.

3.5 Territory Partners

Imimandla eLawulwayo: Inqanaba lendawo eyabelweyo (iNgingqi, iLizwe, iLizwe, iSixeko, iNgingqi), izichongi zommandla, kunye nomda wejografi.
Iimetriki zokuSebenza: Amazinga okukhwela kwishishini, ingeniso eyenziweyo, amanqaku okwaneliseka kwamahlakani, kunye neemetrics zokukhula kommandla.
Idatha yesicelo: Territory applicant profile information submitted during the application and onboarding process.

3.6 Abasebenzisi beeAkhawunti zeNkampani (Ukutya okuSebenzayo)

Idatha yoMbutho: Igama lenkampani elisemthethweni, uhlobo lwequmrhu elisemthethweni, inombolo yelayisensi yorhwebo, inombolo yerhafu, idilesi ebhalisiweyo, iinkcukacha zoqhagamshelwano, kunye nelogo.
Idatha yabasebenzi: Igama lomqeshwa, i-imeyile, indima (umlawuli / umphathi / umqeshwa), isebe, iziko leendleko, inombolo yereferensi yomqeshwa, ibhalansi yesipaji, imbali yentengiselwano yesipaji, kunye nobume bengqesho.

3.7 Abatyali-mali

Iprofayili yomtyali-mali: Ubume bokuvunywa, ukhetho lotyalo-mali, amaxwebhu okuqinisekisa isazisi, kunye nembali yonxibelelwano.
Umsebenzi woTyalo-mali: Imidla yotyalo-mali, ukuthatha inxaxheba kwizivumelwano, izixa-mali zotyalo-mali, kunye nembalelwano enxulumene noko.

3.8 Abasebenzisi beNutriLife

I-NutriLife iqokelela idatha ebuthathaka yezempilo kunye nebhayometriki. Jonga iCandelo 9 ngolwazi oluthe vetshe.

3.9 Ulwazi oluvela kumaQela eSithathu

Social media platforms when you sign in using social login (Google, Facebook, Apple).
Abalungiseleli bentlawulo kunye namaziko emali okuqinisekisa ukuthengiselana kunye nokuthintela ubuqhetseba.
Public business directories and government registries for business verification and directory building.
Vula iinyani zoKutya kunye nolunye ugcino lwezondlo lwedatha yesondlo semveliso.
Third-party delivery platforms (Uber Eats, Deliveroo, Talabat, Keeta, Careem) for integrated order management.
Iimephu zikaGoogle kunye neNdawo API yendawo, imephu, kunye nedatha yedilesi.
I-Analytics kunye namaqabane eentengiso kuhlalutyo lwetrafikhi yewebhusayithi kunye nomlinganiselo wephulo.

4. ISiseko soMthetho sokuLungiswa

We process your personal data on the following legal bases, as applicable under the General Data Protection Regulation (GDPR) and similar frameworks:

Ukusebenza kweSivumelwano: Processing necessary to fulfill our contractual obligations to you, including account creation, order processing, payment handling, delivery coordination, and provision of Platform features you have subscribed to or requested.
Imvume: Processing based on your freely given, specific, informed, and unambiguous consent. This applies to: precise GPS location tracking, NutriLife health and biometric data collection (special category data), marketing communications and promotional emails, non-essential cookies and tracking technologies, and AI-powered photo analysis of meals.
Umdla Osemthethweni: Processing necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. This includes: Platform security and fraud prevention, analytics and service improvement, personalized search results and recommendations (non-AI profiling), customer support and communication, and enforcement of our Terms of Service.
IsiBophelelo soMthetho: Processing necessary to comply with applicable legal requirements, including tax and accounting regulations, anti-money laundering (AML) and know-your-customer (KYC) requirements, food safety and public health regulations, data retention mandated by law, and responses to lawful government or regulatory requests.
Vital Interest: Kwiimeko ezikhethekileyo, ukusetyenzwa okuyimfuneko ukukhusela umntu izinto ezibalulekileyo, ezifana neemeko zongxamiseko ezibandakanya ukwaliwa kokutya, izehlo zokhuseleko, okanye iimeko zikaxakeka zempilo yoluntu.

5. Indlela esilusebenzisa ngayo ulwazi lwakho

We use the personal data we collect for the following purposes:

5.1 Imisebenzi yeQonga elingundoqo

Provide, maintain, operate, and improve the Platform and all its features and services.
Process and fulfill orders, payments, refunds, and deliveries.
Yenza, qinisekisa, kwaye ulawule ii-akhawunti zabasebenzisi kuzo zonke iintlobo zabasebenzisi.
Nika amandla ukulandelwa kwexesha lokwenyani, ulungelelwaniso lokuhanjiswa, kunye nokuhanjiswa komqhubi/idrone.
Process Business Partner payouts and financial reconciliation.
Lawula imirhumo yeFoodfy Gold, izibonelelo, kunye nokuhlawula.
Sebenzisa iFoodfy yoMsebenzi izipaji zeshishini, ulwabiwo, kunye nokulandelela iindleko.

5.2 Unxibelelwano

Send transactional communications including order confirmations, delivery updates, payment receipts, and account notifications.
Provide customer support and respond to inquiries through all channels (email, in-app, WhatsApp, SMS).
With your consent, send promotional communications, marketing offers, and personalized recommendations.

5.3 Ukwenza wena kunye ne-AI

Yenza amava akho alungele wena usebenzisa iziphumo zophendlo ezixhaswe yi-AI, iingcebiso ngeshishini, kunye neengcebiso zemveliso.
Provide Business Partners with AI-powered tools including menu optimization, demand forecasting, automated marketing content generation, and customer analytics.
Power NutriLife features including AI meal photo analysis, nutritional calculation, and personalized dietary guidance.
Nika amandla ii-chatbots ze-AI kunye nenkxaso yomthengi ezenzekelayo.

5.4 Ukhuseleko, uKhuseleko, kunye nokuThobela

Khangela, uphande, kwaye uthintele ubuqhophololo, ukuxhatshazwa, ukufikelela okungagunyaziswanga, kunye nezinye izinto ezingekho mthethweni okanye eziyingozi.
Verify the identity of Business Partners, Delivery Partners, Territory Partners, and Investors.
Ukuthobela izibophelelo ezisemthethweni ezisebenzayo, iimfuno zerhafu, kunye nezigunyaziso zolawulo.
Ukunyanzelisa iMigqaliselo yethu yeNkonzo kunye nezinye izivumelwano.

5.5 Uhlalutyo kunye noPhuculo

Yenza uhlalutyo oludityanisiweyo kunye nolungaziwa ukuze uqonde iipateni zokusetyenziswa kunye nokuphucula iimpawu zeQonga.
Yenza uvavanyo lwe-A/B kunye nophando lwamava omsebenzisi.
Train and improve AI and machine learning models using anonymized and aggregated data.
Veza iingxelo zobuntlola kwishishini kunye nokuqonda kwentengiso.

6. Indlela Esabelana Ngayo Ngolwazi Lwakho

We share your personal data only as necessary to operate the Platform and provide our services. We do not sell your personal data to third parties.

6.1 Kunye nabanye abasebenzisi bePlatifomu

Amaqabane oShishino: When you place an order, we share your name, delivery address, phone number, and order details with the relevant Business Partner to fulfill your order. Business Partners on Foodfy retain full ownership of their customer data and can export it at any time.
Ukuhanjiswa kwamaqabane: We share your delivery address, order pickup location, and necessary contact information with Delivery Partners to complete deliveries. Delivery Partner access to your data is limited to what is necessary for the current delivery.
Abathengi: Ulwazi lwe-Business Partner (igama, idilesi, ireyithingi, imenyu, iiyure zokusebenza) iboniswa esidlangalaleni kwi-Platform ukwenzela ukufunyanwa kunye noku-odola.

6.2 Kunye nabaBoneleli beNkonzo

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements:

Stripe: Ukusetyenzwa kwentlawulo, ukuhlawulwa komrhumo, kunye nokubhaqwa kobuqhophololo.
Cloudflare: Ukuhanjiswa komxholo, ukukhuselwa kwe-DDoS, kunye ne-firewall yesicelo sewebhu.
I-Anthropic kunye ne-OpenAI: I-AI kunye nemodeli yokufunda ngomatshini inference yeempawu zePlatform AI. Idatha ethunyelwe kubaboneleli be-AI icutshungulwa phantsi kwemigaqo yokucubungula idatha yeshishini kwaye ayisetyenziselwa ukuqeqesha iimodeli zabo ngokubanzi.
I-deepgram: Speech-to-text processing for voice-enabled features.
Twilio: SMS delivery and voice communication services.
Google: Iimephu, iindawo zeAPI, uhlalutyo, kunye neenkonzo zentengiso.
Meta: Ulawulo lwephulo lokuthengisa kunye nokulandelela ukuguqulwa.
Cloud Infrastructure Providers: Server hosting, data storage, and computing services.

6.3 NgamaPlatifomu onikezelo lweqela lesithathu

When Business Partners use delivery platform integrations (Uber Eats, Deliveroo, Talabat, Keeta, Careem, and others), order data and necessary operational information is exchanged between the Platform and these third-party services to enable cross-platform order management. This sharing is initiated by the Business Partner and governed by the terms of each delivery platform.

6.4 Ngokudityaniswa kwe-Akhawuntingi

When Business Partners connect accounting software (Xero, QuickBooks), financial transaction data, invoices, and business records are synchronized as configured by the Business Partner.

6.5 NgeeNjongo zoMthetho noLawulo

When required by applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request.
To enforce our Terms of Service and other agreements.
To protect the rights, property, safety, or security of Foodfy, our Users, or the public.
To detect, prevent, or address fraud, security, or technical issues.

6.6 Utshintshelo kwiShishini

Ngokunxulumene nokudityaniswa, ukufumana, uhlengahlengiso, ukubhanga, ukuthengiswa kwempahla, okanye intengiselwano efanayo yenkampani, idatha yakho yobuqu inokudluliselwa kwiziko elifumanayo. Siza kubonelela ngesaziso phambi kokuba idatha yakho yobuqu ibe phantsi komgaqo-nkqubo wabucala owahlukileyo.

6.7 Ngemvume Yakho

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

7. Ukugcinwa kwedatha

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Specific retention periods include:

Idatha yeakhawunti esebenzayo: Retained for the duration of your account plus 30 days after account deletion request to allow for recovery.
Uodolo kunye neeRekhodi zeNtengiselwano: Retained for a minimum of 7 years to comply with tax, accounting, and financial regulations in applicable jurisdictions.
Iingxelo zeNtlawulo: Retained as required by PCI DSS standards and financial regulations, typically 7 years.
Data Partner Business: Retained for the duration of the business relationship plus the legally required retention period for business records.
Idatha yezeMpilo ye-NutriLife: Retained while your NutriLife profile is active. Upon deletion request, health data is permanently deleted within 30 days, except where retention is required by law.
Idatha ye-Foodfy Gold Subscription: Retained for the duration of the subscription plus 3 years for billing dispute resolution.
I-Akhawunti yoMsebenzi iDatha yaBasebenzi: Retained for the duration of the employee enrollment plus 1 year after removal from the Corporate Account.
Iilogi zoNxibelelwano: Unxibelelwano lwenkxaso yabathengi lugcinwe iminyaka emi-3 yokuqinisekisa umgangatho kunye nokusombulula ingxabano.
Idatha yoHlalutyo: Idatha yohlahlelo oludityanisiweyo nolungachazwanga lunokugcinwa ngokungenasiphelo njengoko ingabachazi abantu.

When personal data is no longer needed and no legal obligation requires its retention, we securely delete or irreversibly anonymize it using industry-standard methods.

8. I-AI kunye ne-Automated Decision-Making

I-Foodfy isebenzisa ubukrelekrele bokwenziwa kunye nokusetyenzwa ngokuzenzekelayo kuzo zonke iinkalo ezininzi zePlatform. Sizibophelele ekuhleni malunga nendlela obu buchwepheshe buyiqhuba ngayo idatha yakho.

8.1 Indlela i-AI eqhuba ngayo idatha yakho

Iingcebiso ezenzelwe wena: Iimodeli ze-AI zihlalutya imbali yeodolo yakho, indlela yokuziphatha yokukhangela, indawo, kunye nezinto ozikhethayo ukucebisa amashishini, iimveliso, kunye nezibonelelo. Le nkqubo isekelwe kwinzala esemthethweni.
Search Ranking: Search results are ranked using algorithms that consider relevance, distance, popularity, ratings, and personalization signals.
Uqikelelo lweMfuno: KuBalingane boShishino, i-AI ihlalutya idatha yolandelelwano lwembali, iipateni zamaxesha onyaka, iziganeko zasekuhlaleni, kunye nedatha yemozulu ukuqikelela imfuno. Oku kusebenzisa idatha yoshishino oludityanisiweyo.
UPhuculo lweMenu: I-AI icebisa uhlengahlengiso lwamaxabiso kunye nohlengahlengiso lwemenyu olusekwe kwidatha yokuthengisa, uhlalutyo lokhuphiswano, kunye nezinto ezikhethwa ngabathengi. Izigqibo zokugqibela zihlala zisenziwa nguBusiness Partner.
Ukufunyanwa kobuqhophololo: Iisistim ezizenzekelayo zihlalutya iipatheni zentengiselwano, ulwazi lwesixhobo, kunye neempawu zokuziphatha ukuchonga umsebenzi onokuthi ube nobuqhophololo. Iintengiselwano ezineeflegi zinokuphononongwa ngabahlalutyi babantu.
NutriLife AI: I-AI ihlalutya iifoto zokutya ukuqikelela umxholo wezondlo kwaye ivelise iingcebiso zomntu otyayo ngokusekwe kwiprofayile yakho yezempilo. Jonga iCandelo 9 ngeenkcukacha.
Ukuthengisa okuSebenzayo: I-AI ivelisa umxholo wokuthengisa, imikhankaso ye-imeyile, kunye nokunikezelwa kwentengiso ye-Business Partners ngokusekelwe kulwahlulo lwabathengi kunye nedatha yokuziphatha.

8.2 Amalungelo Akho Ngokumalunga neZiGqibo eziZenzelwayo

Under applicable law (including GDPR Article 22), you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where such automated decisions are made:

You have the right to obtain human intervention and review of the decision.
You have the right to express your point of view and contest the decision.
You may request an explanation of the logic involved in the automated decision.

To exercise these rights, contact us at [email protected].

8.3 IziKhuseli zeDatha ye-AI

Idatha ethunyelwe kubaboneleli be-AI beqela lesithathu (i-Anthropic, i-OpenAI) iqhutywe phantsi kwezivumelwano zokucwangcisa idatha yeshishini. Idatha yakho ayisetyenziselwa ukuqeqesha imodeli ye-AI yenjongo jikelele.
Uqeqesho lwemodeli ye-AI nguFoodfy isebenzisa idatha engachazwanga kunye nehlanganisiweyo engachongi abasebenzisi ngabanye.
Iziphumo ze-AI zinokwenzeka kwaye zinikezelwa njengeengcebiso okanye uqikelelo, hayi umiselo oluqinisekileyo.

9. Impilo kunye neDatha yeBiometric (NutriLife)

I-NutriLife yenza inkqubo ebuthathaka enxulumene nempilo kunye nedatha yebhayometriki efuna ukhuseleko olulodwa phantsi kwemithetho yabucala esebenzayo. Eli candelo libonelela ngolwazi oluneenkcukacha malunga nendlela esiphatha ngayo le datha.

9.1 Iindidi zeeDatha zezeMpilo eziQokelelweyo

With your explicit consent, NutriLife may collect and process the following categories of health data:

Imilinganiselo yoMzimba: Ubunzima bomzimba, ukuphakama, ipesenti yamafutha omzimba, umjikelezo wesinqe, i-hip circumference, kunye ne-body mass index (BMI).
Vital Signs: Amanqanaba eglucose yegazi, ukufundwa koxinzelelo lwegazi, kunye nesantya sentliziyo.
Izalathi zendlela yokuphila: Sleep duration, hydration levels, daily step count, energy levels, stress levels, mood, and digestive health indicators.
Ulwazi lokutya: Ukufakwa kwidayari yokutya, iifoto zokutya, ikhalori kunye ne-macronutrient intake (iprotheni, i-carbohydrates, amafutha, i-fiber, iswekile, i-sodium), i-micronutrient intake (iivithamini A nge-B12, i-calcium, i-iron, i-potassium, kunye nabanye), uhlobo lokutya, kunye nokutya kokutya.
Inkangeleko yempilo: Umhla wokuzalwa, isini, inqanaba lomsebenzi, iinjongo zempilo (ukulahlekelwa ubunzima, ukufumana, ukugcinwa), ubunzima obujoliswe kuyo, iimeko zonyango, ukusetyenziswa okongeziweyo, ukukhulelwa okanye isimo sokuncancisa.
Idatha yohlalutyo lwe-AI: Iifoto zesidlo ezihlalutywe yi-AI, amanqaku okuzithemba, kunye noqikelelo lwesondlo oluveliswe yi-AI.

9.2 Isiseko soMthetho kunye neMvume

Idatha yezempilo kunye ne-biometric ihlelwa njengedatha yecandelo elikhethekileyo phantsi kwe-GDPR (inqaku le-9) kunye nemithetho elinganayo kwihlabathi jikelele. Sisebenza le datha ngokukodwa ngokusekelwe kwimvume yakho ecacileyo, obonelela ngayo ngexesha lokukhwela kwe-NutriLife. Ungayirhoxisa imvume yakho nangaliphi na ixesha ngokuvala i-NutriLife kwiisetingi zeakhawunti yakho, nto leyo eya kubangela ukuba kucinywe idatha yakho yezempilo phakathi kweentsuku ezingama-30.

9.3 Injongo yokulinganiselwa

Your NutriLife health data is used strictly for the following purposes:

Ukubala isantya sakho se-basal metabolic (BMR), inkcitho yamandla yonke yemihla ngemihla (TDEE), kunye neethagethi zekhalori kunye neethagethi zemacronutrient.
Tracking your food diary entries and nutritional intake over time.
Providing AI-powered dietary suggestions and meal plan recommendations.
Ukubonisa iindlela zempilo kunye nenkqubela phambili kwiinjongo zakho ezichaziweyo.

9.4 Ukhuseleko lwedatha olungqongqo

Idatha yezempilo ye-NutriLife iguqulelwe ngokuntsonkothileyo ekuphumleni nasekuhambeni kusetyenziswa i-AES-256 kunye ne-TLS 1.3 encryption.
Idatha yezempilo igcinwa ngokwahlukileyo kwidatha yePlatform ngokubanzi kunye nolawulo olongezelelweyo lokufikelela.
Idatha yezempilo ye-NutriLife AKUZE kwabelwane ngayo neenkampani ze-inshurensi, abaqeshi, abathengisi, okanye nawuphi na umntu wesithathu ngeenjongo ezingahambelani nokubonelela ngenkonzo ye-NutriLife.
Idatha yezempilo AYIZE isetyenziswe ekujoliseni intengiso okanye ithengiselwe abantu besithathu.
Ukufikelela kwidatha yezempilo ngaphakathi kwiFoodfy kuthintelwe kubasebenzi abayimfuneko kunye neenkqubo ngokwesiseko esingqongqo sokwazi.

10. Idatha ye-Foodfy Gold Subscription

When you subscribe to Foodfy Gold, we process additional data related to your membership:

Subscription Data: Uhlobo lwesicwangciso, isimo somrhumo (esisebenzayo, isilingo, ukunqunyanyiswa, ukurhoxiswa, kuphelelwe lixesha), imihla yokuqala neyokuphela, imihla yexesha lovavanyo, kunye nemihla yohlaziyo.
Idatha yeNtlawulo: Stripe customer ID, Stripe subscription ID, payment method (last four digits and card type only), and billing history. Full card details are stored exclusively by Stripe.
Ukusetyenziswa kweNzuzo: Total orders placed with Gold benefits, delivery savings, discount savings, total calculated savings, and benefit redemption logs.

This data is processed to manage your subscription, apply benefits to eligible orders, calculate your savings, and provide you with subscription management features. Legal basis: performance of contract.

11. Iakhawunti yeNkampani kunye neDatha yaBasebenzi

KuFoodfy for Work (iiAkhawunti zeNkampani), uxanduva lokucwangcisa idatha kwabelwana ngalo:

11.1 Ubudlelwane boMlawuli weDatha

The enrolling organization (employer) acts as the data controller for employee personal data provided through the Corporate Account. Foodfy acts as a data processor, processing employee data solely as instructed by the employer and in accordance with the Foodfy for Work Data Processing Agreement.

11.2 Idatha Eqokelelweyo

Igama lomqeshwa, idilesi ye-imeyile, kunye nendima kwiAkhawunti yoShishino (umlawuli, umphathi, umsebenzi).
Isebe, iziko leendleko, kunye nenombolo yereferensi yomqeshwa njengoko kubonelelwe ngumqeshi.
Wallet balance, credit history, spending history, and refund records.
Imbali yoku-odola eyenziwe kusetyenziswa isipaji senkampani, kubandakanya izinto eziodolwe kunye nezixa.

11.3 Uxanduva loMqeshi

Abaqeshi banoxanduva: (a) lokuba nesiseko esisemthethweni sokwabelana ngedatha yabasebenzi kunye noFoodfy; (b) ukwazisa abasebenzi ngokulungiswa kwedatha ngePlatform; (c) ukuphendula izicelo zamalungelo edatha yabasebenzi ezinxulumene nedatha elawulwa ngumqeshi; kunye (d) nokuqinisekisa ukuthotyelwa kwemithetho yengqesho kunye nokhuseleko lwedatha esebenzayo.

12. I-Drone Delivery Data Operational Data

When drone delivery services are used, the following additional data is processed:

Route and GPS Data: Iindlela zenqwelomoya zeDrone, iindawo zokuhanjiswa kwiindawo zeDronePort, ukuhanjiswa kweGPS kulungelelaniswa, kunye namaxesha aqikelelweyo okufika.
Ukuhanjiswa kwedatha yeqabane: Kumaqabane okuhambisa anamandla e-drone: indawo yexesha langempela ngexesha lokuhanjiswa okusebenzayo, izibalo zokuhanjiswa, kunye neelog zokusebenza.
Idatha yeDronePort: Iimetriki zokusetyenziswa kweDronePort, iishedyuli zokulondolozwa, kunye nemo yokusebenza.
Idatha yokuHanjiswa koMthengi: Precise delivery coordinates required for safe and accurate drone landing, which may be more precise than standard address-based delivery.

Idatha yokuhanjiswa kwe-Drone icutshungulwa ngokwesiseko somthetho sokusebenza kwekhontrakthi kwaye, apho kufanelekileyo, inzala esemthethweni ekugcineni imisebenzi yokuhanjiswa ekhuselekileyo nesebenzayo. Idatha yendawo yexesha langempela ye-Delivery Partners icutshungulwa kuphela ngexesha lokuhanjiswa okusebenzayo.

13. Ukhuseleko lwedatha

IFoodfy iphumeza abanzi, akhokelayo kushishino amanyathelo obugcisa kunye nombutho ukukhusela idatha yakho yobuqu:

13.1 IziKhuseli zobuGcisa

Uguqulelo oluntsonkothileyo lwayo yonke idatha ekuthuthweni kusetyenziswa i-TLS 1.2+ (i-HTTPS inyanzeliswe kuzo zonke iindawo zokuphela kweQonga).
Uguqulelo oluntsonkothileyo lwedatha ebuthathaka ekuphumleni usebenzisa i-AES-256 encryption.
Web application firewall (WAF) and DDoS protection powered by Cloudflare.
Inethiwekhi yokuhanjiswa komxholo (CDN) kunye ne-caching edge yokusebenza kunye nokhuseleko.
PCI DSS-ehambelanayo intlawulo processing ngokusebenzisa Stripe, kungekho ugcino amanani ikhadi ngokupheleleyo kwiiseva Foodfy.
Two-factor authentication (2FA) available for all accounts and mandatory for privileged accounts.
Ukuqinisekiswa kwe-API kusetyenziswa iithokheni ezikhuselekileyo ezinomlinganiselo wezinga kunye nokubhaqwa kokuxhatshazwa.
Regular automated vulnerability scanning and penetration testing.

13.2 IziKhuseli zeSebe

Role-based access controls ensuring employees can only access data necessary for their function.
Ulwakhiwo lwedatha yabaqashi abaninzi kunye nokwabiwa kwedatha yelizwe elithile, ukuqinisekisa ukuba idatha evela kwiindawo ezahlukeneyo zohlulwe ngokusengqiqweni.
Izivumelwano zokusetyenzwa kwedatha nabo bonke ababoneleli ngenkonzo beqela lesithathu.
Regular security awareness training for all personnel with access to personal data.
Iinkqubo zokuphendula ngesiganeko kunye neqela elizinikeleyo lokhuseleko.
Izenzo zokunciphisa idatha: siqokelela kuphela idatha eyimfuneko kwinjongo echaziweyo.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage all users to take steps to protect their own accounts, including using strong, unique passwords and enabling two-factor authentication.

14. Ukudluliselwa kweDatha yamazwe ngamazwe

IFoodfy isebenza kumazwe angama-250+ ngeziseko zayo zehlabathi kunye nenethiwekhi yeTerritory Partner. Idatha yakho yobuqu inokudluliselwa kwaye iqhutywe kwamanye amazwe ngaphandle kwelizwe ohlala kulo. Xa sithumela iinkcukacha zobuqu kumazwe ngamazwe, siphumeza izikhuselo ezifanelekileyo ukuqinisekisa ukuba idatha yakho ihlala ikhuselekile:

Standard Contractual Clauses (SCCs): Ukudluliselwa kwi-EEA/UK ukuya kumazwe ngaphandle kwesigqibo esaneleyo, sisebenzisa iMigaqo yeKhontrakthi evunyiweyo yeKhomishini yaseYurophu.
Izivumelwano Zokwenziwa Kweenkcukacha: Bonke ababoneleli ngeenkonzo zeqela lesithathu abasebenzisa iinkcukacha zobuqu egameni lethu babotshelelwa zizivumelwano zokusetyenzwa kwedatha eziquka izibophelelo zokhuseleko lwedatha, iimfuno zokhuseleko, kunye nezikhuselo zokudluliselwa kwemida.
Ukwabelwa kweDatha eKhethekileyo yelizwe: Uyilo lwethu olunabaqeshi abaninzi lusebenzisa iishadi zedatha yelizwe elithile, okuthetha ukuba idatha yokusebenza igcinwa kwaye iqhutywe ngaphakathi okanye kufuphi nommandla wejografi woMmandla ofanelekileyo, ukunciphisa ukudluliselwa kwemida kwimisebenzi yemihla ngemihla.
Izigqibo ezifanelekileyo: Where available, we rely on adequacy decisions issued by relevant regulatory authorities.
Transfer Impact Assessments: We conduct transfer impact assessments for data transfers to countries without adequate data protection frameworks.

15. Amalungelo akho abucala

Ngokuxhomekeke kwindawo okuyo, unamalungelo awohlukeneyo malunga nedatha yakho yobuqu. UFoodfy uzibophelele ekuhlonipheni la malungelo kubo bonke abasebenzisi kwihlabathi liphela:

15.1 Amalungelo eHlabathi liphela

Regardless of your location, all Foodfy users may:

Ukufikelela: Request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format.
Ukulungiswa: Request correction of inaccurate, incomplete, or outdated personal data. You can update most information directly through your account settings.
Ukucima: Request deletion of your personal data, subject to legitimate retention requirements (legal obligations, dispute resolution, fraud prevention).
Restriction: Request that we restrict the processing of your personal data in certain circumstances.
Ukuchasa: Into ekuqhutyweni kwedatha yakho yobuqu ngenjongo yokuthengisa ngokuthe ngqo. Siya kuthobela zonke izicelo zokuphuma kwangoko.
Withdrawal of Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.
Ukucima iakhawunti: Request complete deletion of your account and associated personal data. Account deletion requests are processed within 30 days.

15.2 UngawaSebenzisa njani Amalungelo Akho

You may exercise your rights by:

Ukufikelela kwiisetingi zeakhawunti yakho yolawulo lwedatha yenkonzo yakho, utshintsho olukhethwayo, kunye nokucima iakhawunti.
Ukuthumela i-imeyile kwiGosa lethu loKhuseleko lweDatha apha [email protected] ngesicelo sakho.
Ukuthumela i-imeyile [email protected] ngemibuzo yabucala ngokubanzi.

We will verify your identity before processing requests and respond within the timeframe required by applicable law (typically 30 days, extendable by an additional 60 days for complex requests with prior notification to you).

16. Amalungelo oBucala eNgingqi

The following supplemental provisions apply based on your location and the applicable data protection law:

16.1 Ummandla woQoqosho waseYurophu kunye ne-United Kingdom (GDPR / UK GDPR)

Ukuba ukwi-EEA okanye e-UK, unala malungelo ongezelelweyo alandelayo phantsi koMmiselo woKhuseleko lweDatha Jikelele:

Ukuphatheka kwedatha: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Ukwenziwa kweZigqibo ngokuzenzekelayo: Right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects (GDPR Article 22). See Section 8.2.
IGosa loKhuseleko lweDatha: I-DPO yethu inokufikelelwa kuyo [email protected] ngayo nayiphi na imibuzo enxulumene ne-GDPR.

16.2 California, United States (CCPA / CPRA)

Ukuba ungumhlali waseCalifornia, unala malungelo alandelayo phantsi koMthetho waBucala wabaThengi baseCalifornia (njengoko ulungisiwe nguMthetho wamaLungelo eBucala waseCalifornia):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose for collecting, and the categories of third parties with whom we share it.
Right to Delete: Request deletion of your personal information, subject to statutory exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing: IFoodfy ayithengisi iinkcukacha zakho. Asabelani ngeenkcukacha zobuqu kwiintengiso zokuziphatha ngaphandle kwemvume yakho.
Right to Limit Use of Sensitive Personal Information: Request limitation of the use and disclosure of sensitive personal information to what is necessary for the purposes specified.
Ukungacalucalulo: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Kwiinyanga ezili-12 ezidlulileyo, asikhange sizithengise iinkcukacha zobuqu njengoko kuchaziwe yi-CCPA/CPRA.

16.3 Brazil (LGPD)

Ukuba uhlala eBrazil, unamalungelo phantsi kweLei Geral de Protecao de Dados (LGPD), kuquka ilungelo loku: ukuqinisekiswa kokusetyenzwa, ukufikelela, ukulungiswa, ukungaziwa, ukuphatheka, ukucinywa kwedatha eqhutywe ngemvume, ulwazi malunga nokwabelana, kunye nelungelo lokucela i-Autoridade Nacional de Protecao de Dados (ANPD).

16.4 Asia-Pacific (PDPA kunye neMithetho eLinganayo)

Ukuba ubekwe kwindawo eneMithetho yoKhuseleko lweeNkcukacha zoMntu okanye umthetho olinganayo (kubandakanywa neSingapore, iThailand, kunye namanye amazwe ase-Asia-Pacific), unamalungelo okufikelela, ukulungiswa, ukucima, ukuthintela, kunye nokuphatheka kwedatha yakho yobuqu njengoko kubonelelwe ngumthetho wendawo osebenzayo. Sicubungula idatha yakho ngokuthobela iimfuno ezisebenzayo ze-PDPA, kubandakanywa ukufumana imvume apho kufuneka khona kunye nokubonelela ngesaziso esicacileyo semisebenzi yokucubungula idatha.

16.5 kuMbindi Mpuma nakuMntla Afrika

Kubasebenzisi base-UAE, eSaudi Arabia, nakwamanye amagunya e-MENA, sithobela imithetho esebenzayo yokhuseleko lwedatha kuquka noMthetho we-UAE Federal Decree-Law kuKhuseleko lweDatha yoBuqu, uMthetho woKhuseleko lweDatha yoBuqu eSaudi Arabia, kunye nezikhokelo zengingqi ezifanayo. Oku kuquka iimfuno zedatha yendawo apho kufanelekileyo.

16.6 Eminye imimandla

UFoodfy uzibophelele ekuthobeleni imithetho yokhuseleko lwedatha kuwo onke amagunya esisebenza kuwo. Ukuba indawo yakho ineemfuno ezithile zokhuseleko lwedatha ezingadweliswanga ngasentla, nceda uqhagamshelane [email protected] ngolwazi malunga nendlela esikhusela ngayo amalungelo akho phantsi komthetho wasekhaya.

17. Isaziso soKwaphulwa kwedatha

Kwimeko yokophulwa kwedatha yobuqu ebeka umngcipheko kumalungelo kunye nenkululeko yakho, uFoodfy uya:

Yazisa ugunyaziwe olawulayo ofanelekileyo kwiiyure ezingama-72 zokwazi ukophulwa, njengoko kufunwa yi-GDPR Inqaku lama-33 kunye nezibonelelo ezifanayo kwezinye iindawo.
Yazisa abantu abachaphazelekayo ngaphandle kokulibaziseka okungafanelekanga xa ukuphulwa kungakhokelela kumngcipheko omkhulu kumalungelo abo kunye nenkululeko, njengoko kufunwa yi-GDPR Inqaku lama-34 kunye nezibonelelo ezifanayo.
Provide details of the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
Bhala konke ukophulwa kwedatha yobuqu, kubandakanya izibakala, iziphumo, kunye namanyathelo okulungisa athathiweyo, ngokuhambelana nerejista yethu yolwaphulo-mthetho lwangaphakathi.

Ukuba ukholelwa ukuba idatha yakho ithotyelwe, nceda uqhagamshelane ngokukhawuleza [email protected].

18. Abantwana kunye nabancinci

The Platform is not intended for use by individuals under the age of 18, or the age of digital consent in their jurisdiction (which may be lower, such as 16 in most EEA countries or 13 in the United States under COPPA). We do not knowingly collect personal information from children below the applicable age threshold.

Ukuba siye sazi ukuba siqokelele iinkcukacha zobuqu singaqondanga kumntwana ongaphantsi kweminyaka yobudala emiselweyo ngaphandle kwemvume yabazali okanye yomlondolozi, siya kuthatha amanyathelo akhawulezileyo ukucima olo lwazi kwiinkqubo zethu. Ukuba uyakholelwa ukuba siqokelele ulwazi kumntwana, nceda uqhagamshelane nathi ngoko nangoko [email protected].

19. Unxulumano kunye neeNkonzo zeQela leSithathu

The Platform may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to any third-party services, and Foodfy is not responsible for the privacy practices, content, or security of any third party. This includes Business Partner websites built using the Foodfy Website Builder, which may contain additional third-party integrations selected by the Business Partner.

We encourage you to review the privacy policy of every third-party service you interact with.

20. Iinguqu kulo Mgaqo-nkqubo waBucala

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

We will update the "Last updated" date at the top of this page.
We will provide prominent notice on the Platform.
Ngotshintsho olubonakalayo oluchaphazela kakhulu indlela esiqhuba ngayo idatha yakho, siya kukwazisa nge-imeyile ubuncinane kwiintsuku ezingama-30 phambi kokuba utshintsho lusebenze.
Where required by law, we will obtain your consent to material changes in data processing practices.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

21. Qhagamshelana nathi

Ukuba unayo nayiphi na imibuzo, iinkxalabo, okanye izicelo malunga nalo Mgaqo-nkqubo waBucala, idatha yakho yobuqu, okanye izenzo zethu zokukhusela idatha, nceda uqhagamshelane nathi ngala majelo alandelayo:

IGosa loKhuseleko lweDatha: [email protected]
Privacy Inquiries: [email protected]
Security Issues: [email protected]
Inkxaso ngokubanzi: [email protected]
Iwebhusayithi: foodfy.ai

We are committed to resolving any complaints about our collection or use of your personal data. If you have a complaint, please contact us first. If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection supervisory authority.